Aquant Unveils Agentic AI Platform Tailored for Service Industries

Aquant, a leader in AI solutions for organizations servicing complex equipment, has announced the launch of its new Agentic AI Platform. This platform represents an evolution of Aquant's existing offerings, empowering service organizations to create, integrate, and deploy custom AI agents specifically designed to address their unique operational challenges.

Bridging the Gap in Service AI Solutions

Until now, service teams faced a tough choice between adopting rigid, pre-defined vertical AI solutions or trying to adapt general-purpose AI platforms that lack deep service expertise. Aquant’s Agentic AI Platform bridges this gap by providing a horizontal AI platform infused with domain-specific knowledge. Organizations can now:

• Use Aquant’s pre-built service agents such as Troubleshooting, Knowledge Search, Parts Identification, IoT, and Call Assist for immediate benefits.
• Build custom AI agents within Aquant’s platform using proprietary tools, data models, and deep service expertise.
• Bring their own internally developed AI agents and seamlessly integrate them into Aquant’s environment.
• Integrate Aquant’s agents into their existing AI ecosystems, ensuring flexibility and interoperability with enterprise systems.

“Every service team faces unique challenges, and rigid AI solutions rarely match the complexity of real-world operations,” said Assaf Melochna, President and Co-Founder at Aquant. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes, and their customers, all while leveraging the unmatched domain expertise built into our technology.”

Addressing Complex Service Needs

Modern service environments are increasingly complex due to evolving customer expectations, sophisticated equipment, and the need for operational efficiency. Traditional AI tools often fall short because they lack service-specific domain expertise or impose inflexible workflows. Aquant’s Agentic AI Platform addresses these challenges by offering:
• Service DNA baked in: The platform understands service-specific terminology, error codes, and workflows, enabling faster deployment without extensive training.
• Frictionless integration: Compatible with both organizations lacking AI infrastructure and those with advanced enterprise AI ecosystems.
• Multi-channel deployment: Supports voice interfaces, CRM/ERP integrations, collaboration tools, offline environments, and emerging channels.
• Outcome-focused intelligence: Aquant’s Retrieval-Augmented Conversation (RAC) layer ensures AI responses drive actionable outcomes aligned with business KPIs.

Expanding AI Use Across Service Organizations

Beyond traditional service use cases, the platform enables organizations to create AI agents that tackle broader business challenges, including:
• Fetching live IoT or telemetry data for predictive maintenance.
• Retrieving technical bulletins or service updates for specific equipment.
• Supporting workflows in training, compliance, HR, or reporting.

“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” added Assaf Melochna.

About Aquant’s Agentic AI Platform

The Agentic AI Platform is the first horizontal AI platform built specifically for service organizations. It empowers teams to build, integrate, and deploy intelligent agents for any challenge across any channel without sacrificing domain expertise. Designed for companies maintaining complex equipment, Aquant enables service and manufacturing organizations to:
• Deploy out-of-the-box AI agents.
• Create custom AI agents.
• Integrate existing AI infrastructure into Aquant’s platform.
By combining data from service manuals, machine history, and expert insights, Aquant helps improve decision-making, reduce costs, and transform service operations into revenue drivers.

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Source: Aquant Unveils New Agentic AI Platform Tailored for Service Industries; Build, Bring, Deploy Custom AI Agents on August 5, 2025.

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Frequently Asked Questions (FAQ)

Platform Capabilities

Q: What is Aquant's Agentic AI Platform? A: Aquant's Agentic AI Platform is a horizontal AI platform designed specifically for service organizations, enabling them to create, integrate, and deploy custom AI agents for their unique operational challenges. Q: How does the Agentic AI Platform differ from other AI solutions? A: It bridges the gap between rigid vertical AI solutions and general-purpose AI platforms by offering domain-specific knowledge infusion and the flexibility to build, integrate, or bring your own AI agents. Q: What kind of pre-built service agents does Aquant offer? A: Aquant offers pre-built agents for Troubleshooting, Knowledge Search, Parts Identification, IoT, and Call Assist. Q: Can organizations use their own AI agents with this platform? A: Yes, organizations can build custom AI agents within the platform or integrate their internally developed AI agents seamlessly. Q: What are the benefits of using Aquant's Agentic AI Platform? A: Benefits include tailored AI solutions for specific equipment and processes, faster deployment due to built-in service expertise, frictionless integration, multi-channel deployment capabilities, and outcome-focused intelligence.

Service Industry Applications

Q: What types of service organizations can benefit from this platform? A: Organizations servicing complex equipment, including those in manufacturing and other industrial sectors, can benefit. Q: Can the platform be used for applications beyond traditional field service? A: Yes, the platform can be used to create AI agents for broader business challenges such as predictive maintenance, technical bulletin retrieval, and support for workflows in training, HR, or reporting. Q: How does the platform handle the complexity of modern service environments? A: It addresses complexity by offering "Service DNA" – understanding service terminology, error codes, and workflows – and by providing frictionless integration and multi-channel deployment.

Technical Aspects

Q: What does "Service DNA baked in" mean? A: It means the platform inherently understands service-specific language, error codes, and operational workflows, reducing the need for extensive custom training. Q: What does "Frictionless integration" entail? A: It means the platform is designed to work smoothly with organizations that have no existing AI infrastructure as well as those with advanced enterprise AI ecosystems. Q: How does the platform ensure AI responses lead to actionable outcomes? A: Aquant's Retrieval-Augmented Conversation (RAC) layer ensures AI responses are aligned with business KPIs and drive actionable results.

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Crypto Market AI's Take

The launch of Aquant's Agentic AI Platform marks a significant advancement in how specialized industries can leverage artificial intelligence. By focusing on domain-specific knowledge and offering unparalleled flexibility in agent creation and integration, Aquant is addressing a critical need for tailored AI solutions. This approach resonates with the broader trend in AI development where customization and domain expertise are key to unlocking true value, much like how we at Crypto Market AI focus on providing specialized AI-driven tools for the cryptocurrency market. Our platform aims to empower traders and investors with intelligent agents for market analysis and automated trading, ensuring that the power of AI is accessible and effective for specific financial objectives.

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