Aquant launches Agentic AI Platform to help service teams build custom AI agents

Aquant Inc., a provider of artificial intelligence solutions for organizations servicing complex equipment, has announced the launch of its Agentic AI Platform. This new platform is an evolution of Aquant’s existing offerings, designed to enable service organizations to create, integrate, and deploy custom AI agents tailored specifically to their unique operations and challenges. The Agentic AI Platform addresses a critical dilemma faced by service teams: whether to adopt rigid, predefined vertical AI solutions or to use general-purpose AI platforms that lack deep domain expertise. Aquant’s platform bridges this gap by offering a horizontal platform infused with domain-specific knowledge. Users of Aquant’s platform gain the flexibility to build, deploy, and integrate AI agents customized to their service needs. The platform includes prebuilt agents such as Troubleshooting, Knowledge Search, Parts Identification, IoT, and Call Assist, allowing organizations to realize immediate impact. Additionally, the platform supports the creation of custom agents using specialized tools, data models, and deep domain expertise. Organizations can also bring their own internally developed agents and integrate them seamlessly. Aquant’s AI agents are compatible with existing enterprise AI ecosystems, ensuring no need for infrastructure overhaul.

“Every service team faces unique challenges and rigid AI solutions rarely match the complexity of real-world operations,” said co-founder and President Assaf Melochna. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes and their customers, all while leveraging the unmatched domain expertise built into our technology.”

The platform is purpose-built to handle the complexities of modern service environments by embedding deep domain expertise directly into its architecture. It incorporates service-specific terminology, error codes, and workflows, enabling faster and more effective deployment of custom AI agents compared to generic tools. Designed for easy integration, the platform supports multichannel deployment across voice interfaces, customer relationship management (CRM) and enterprise resource planning (ERP) systems, collaboration tools, offline environments, and emerging channels. This ensures AI accessibility wherever work occurs. Aquant’s platform also features a retrieval-augmented conversation layer that enhances AI effectiveness by delivering outcome-focused intelligence. This produces responses that are relevant and aligned with key business performance indicators.

“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” Melochna added. “This platform gives our customers the tools to solve today’s challenges and invent the future of service.”

Aquant is a venture capital-backed company that has raised $131 million over four funding rounds. Its investors include Qumra Capital Management Ltd., Insight Partners LP, Pitango Venture Capital Ltd., Lightspeed Venture Partners LP, Angular Ventures, Claltech, and SE Ventures. Melochna discussed Aquant’s AI-driven approach to powering service teams and boosting efficiency during an interview with theCUBE, SiliconANGLE Media’s livestreaming studio, in March 2025.

Frequently Asked Questions (FAQ)

Platform Capabilities

Q: What is the primary function of Aquant's Agentic AI Platform? A: The platform enables service organizations to create, integrate, and deploy custom AI agents tailored to their specific operational needs and challenges. Q: How does Aquant's platform address the limitations of existing AI solutions? A: It bridges the gap between rigid, vertical AI solutions and general-purpose platforms by offering a horizontal platform infused with deep domain-specific knowledge. Q: Can organizations use their own AI agents with this platform? A: Yes, the platform supports the creation of custom agents and allows for seamless integration of internally developed agents. Q: What are some of the prebuilt agents offered by the platform? A: The platform includes prebuilt agents such as Troubleshooting, Knowledge Search, Parts Identification, IoT, and Call Assist. Q: What are the benefits of embedding deep domain expertise into the platform's architecture? A: It enables faster and more effective deployment of custom AI agents by incorporating service-specific terminology, error codes, and workflows. Q: In what ways can the AI agents be deployed? A: Deployment is supported across multiple channels, including voice interfaces, CRM and ERP systems, collaboration tools, offline environments, and other emerging channels. Q: How does the retrieval-augmented conversation layer improve AI effectiveness? A: It enhances AI effectiveness by delivering outcome-focused intelligence, ensuring responses are relevant and aligned with key business performance indicators.

Crypto Market AI's Take

The launch of Aquant's Agentic AI Platform marks a significant step in leveraging AI for specialized industry needs, particularly in complex equipment servicing. This mirrors the broader trend across industries where AI agents are being developed to handle specific tasks and provide targeted solutions. At Crypto Market AI, we also focus on developing sophisticated AI Agents designed to navigate the complexities of the cryptocurrency market. Our AI agents provide real-time market analysis, predictive modeling, and automated trading strategies, aiming to offer similar customizability and domain-specific intelligence that Aquant's platform provides for service teams. The evolution of AI in specialized fields like equipment servicing and financial markets underscores the growing demand for intelligent, adaptable solutions.

Aquant launches Agentic AI Platform to help service teams build custom AI agents