Aquant Unveils New Agentic AI Platform Tailored for Service Industries; Build, Bring, Deploy Custom AI Agents

Aquant Unveils Agentic AI Platform Tailored for Service Industries

Aquant, the leader in AI for organizations servicing complex equipment, has announced the launch of its Agentic AI Platform. This new platform is an evolution of Aquant’s existing offerings and empowers service organizations to create, integrate, and deploy custom AI agents designed specifically for their unique operations and challenges.

Bridging the Gap in Service AI Solutions

Until now, service teams faced a difficult choice between adopting rigid, pre-defined vertical AI solutions or trying to adapt general-purpose AI platforms that lack deep service expertise. Aquant’s Agentic AI Platform bridges this gap by offering a horizontal platform infused with domain-specific knowledge. This enables organizations to:

• Use Aquant’s pre-built service agents such as Troubleshooting, Knowledge Search, Parts Identification, IoT, Call Assist, and more for immediate value.
• Build custom AI agents directly within Aquant, leveraging the company’s tools, data models, and deep service expertise.
• Bring their own internally developed agents and seamlessly integrate them into Aquant’s environment, combining proprietary innovations with Aquant’s service intelligence.
• Integrate Aquant’s agents into their existing AI ecosystem, ensuring flexibility and interoperability with other enterprise systems and tools.

“Every service team faces unique challenges, and rigid AI solutions rarely match the complexity of real-world operations,” said Assaf Melochna, President and Co-Founder at Aquant. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes, and their customers, all while leveraging the unmatched domain expertise built into our technology.”

Addressing Complex Service Needs

Modern service environments are increasingly complex due to evolving customer expectations, sophisticated equipment, and the demand for higher operational efficiency. Traditional out-of-the-box AI tools often fall short, either lacking the domain expertise required for service-specific tasks or imposing rigid processes that don’t adapt to real-world operations. Aquant’s Agentic AI Platform helps teams meet these needs by offering:
• Service DNA baked in: The platform understands service-specific terminology, error codes, and workflows, enabling faster deployment of custom agents without the heavy training required by generic AI tools.
• Frictionless integration: Whether customers have no existing AI infrastructure or sophisticated enterprise AI ecosystems, Aquant fits seamlessly into existing tech stacks and workflows.
• Multi-channel deployment: Supports voice interfaces, CRM/ERP integrations, collaboration tools, offline environments, and emerging channels, ensuring AI is available wherever work happens.
• Outcome-focused intelligence: Aquant’s RAC (Retrieval-Augmented Conversation) layer ensures AI responses drive actionable outcomes aligned with critical business KPIs, rather than simply delivering information.

“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” added Assaf Melochna. “This platform gives our customers the tools to solve challenges and invent the future of service.”

Expanding AI Use Across Service Organizations

While Aquant is deeply rooted in traditional service use cases, the new platform enables organizations to create agents that tackle broader business challenges, including:
• Fetching live IoT or telemetry data for predictive maintenance.
• Retrieving technical bulletins or service updates for specific equipment.
• Supporting workflows in training, compliance, HR, or reporting.

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Frequently Asked Questions (FAQ)

What is Aquant's Agentic AI Platform?

Aquant's Agentic AI Platform is a new offering that allows service organizations to create, integrate, and deploy custom AI agents tailored to their specific operational needs and challenges.

What are the benefits of using Aquant's Agentic AI Platform?

The platform allows users to leverage pre-built service agents, build custom AI agents with Aquant's tools and expertise, integrate their own internally developed agents, and integrate Aquant's agents into existing AI ecosystems.

How does the platform address complex service needs?

It features "Service DNA" for understanding service-specific terminology, frictionless integration with existing tech stacks, multi-channel deployment capabilities, and outcome-focused intelligence to drive actionable results.

Can the platform be used for tasks beyond traditional service?

Yes, the platform enables the creation of agents for broader business challenges, such as fetching IoT data for predictive maintenance, retrieving technical bulletins, and supporting workflows in training, compliance, HR, or reporting.

What is the core advantage of Aquant's approach compared to other AI solutions?

Aquant bridges the gap between rigid, pre-defined vertical AI solutions and general-purpose AI platforms by offering a horizontal platform infused with deep service-specific domain knowledge and expertise.

Crypto Market AI's Take

The launch of Aquant's Agentic AI Platform signifies a crucial step in the maturation of AI solutions for specialized industries. This move towards customizable, domain-specific AI agents aligns with the broader trend of AI becoming more integrated and adaptable across various sectors. In the cryptocurrency space, the concept of AI agents is also rapidly evolving, with platforms developing sophisticated AI tools to analyze market data, identify trading opportunities, and automate investment strategies. Our own platform leverages advanced AI and machine learning to provide users with actionable insights and the ability to build and deploy custom AI agents for trading. This focus on tailored AI solutions, whether for equipment service or financial markets, highlights the increasing demand for intelligent systems that can understand and operate within specific, complex domains.

More to Read:

• AI Agents: The Future of Business Automation and Customer Engagement
• AI-Driven Crypto Trading Tools Reshape Market Strategies

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Originally published at AiThority on Aug 5, 2025