Forethought, a leader in agentic AI for customer experience, has announced the availability of its AI-native platform for enterprise customer support through the new AI Agents and Tools category on AWS Marketplace. This integration simplifies the process for customers to discover, purchase, and deploy Forethought's agentic customer experience (CX) system directly from their AWS accounts, thereby speeding up the development of AI agents and agentic workflows. "By offering Forethought in AWS Marketplace, we are providing customers with a streamlined way to access our agentic CX platform, enabling them to buy and deploy agent solutions faster and more efficiently," stated Sami Ghoche, co-founder and CEO of Forethought. Forethought empowers organizations to deploy AI agents across various channels, including chat, email, voice, and SMS. The platform supports diverse business functions such as customer service, sales, marketing, and account management, infusing intelligence and automation throughout the entire customer journey. The platform features the industry's first multi-agent, omnichannel AI, powered by a proprietary agentic reasoning engine. It supports multi-channel interactions, including voice, assisting customers in reducing costs and accelerating resolution times, ultimately transforming how businesses engage with their customers. As a cloud-native solution built on AWS, Forethought guarantees high performance, robust security, and scalability. The new AI Agents and Tools category in AWS Marketplace offers customers a quicker procurement process, reducing time spent on vendor evaluations and negotiations. Centralized purchasing through AWS accounts also enhances visibility and control over licensing, payments, and access. Forethought is offered as a vendor-hosted SaaS solution that supports multi-agent orchestration for enterprise CX. Customers can easily subscribe to Forethought solutions via AWS Marketplace.

Frequently Asked Questions (FAQ)

About Forethought and AWS Marketplace

Q: What is Forethought's new offering on AWS Marketplace? A: Forethought has made its AI-native platform for enterprise customer experience (CX) available in the new AI Agents and Tools category on AWS Marketplace. Q: How does this integration benefit Forethought customers? A: Customers can now easily discover, purchase, and deploy Forethought's CX system directly from their AWS accounts, streamlining the procurement and deployment process for AI agents and workflows. Q: What types of AI agents does Forethought offer? A: Forethought offers agentic AI for enterprise customer support, enabling the development of AI agents and agentic workflows. Q: What business functions can Forethought's platform support? A: The platform supports various business functions including customer service, sales, marketing, and account management. Q: What makes Forethought's AI platform unique? A: It features the industry's first multi-agent, omnichannel AI powered by a proprietary agentic reasoning engine, supporting voice interactions among other channels. Q: How does being on AWS Marketplace simplify the process for customers? A: It offers a faster procurement process, reduces time on vendor evaluations and negotiations, and provides better visibility and control over licensing and payments through centralized purchasing. Q: Is Forethought a cloud-native solution? A: Yes, Forethought is built as a cloud-native solution on AWS, ensuring performance, security, and scalability.

Crypto Market AI's Take

Forethought's strategic move to integrate its agentic AI platform into the AWS Marketplace for AI Agents and Tools highlights a significant trend in the enterprise software landscape. Just as AI is transforming customer support, it's also revolutionizing various sectors, including finance and cryptocurrency. At Crypto Market AI, we understand the power of AI-driven solutions for navigating complex markets. Our platform leverages advanced AI and machine learning to provide actionable insights, sophisticated trading bots, and comprehensive market analysis. This allows users to make more informed decisions in the dynamic world of digital assets. We believe that integrating specialized AI solutions, like Forethought's for CX, into established cloud ecosystems is key to accelerating adoption and unlocking new levels of efficiency across industries.

Forethought Is Now Available in the New AWS Marketplace AI Agents and Tools Category

Frequently Asked Questions (FAQ)

About Forethought and AWS Marketplace

Crypto Market AI's Take

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