Forethought, a leader in agentic AI for customer experience, has announced the availability of its AI-native platform for enterprise customer support in the new AI Agents and Tools category of AWS Marketplace. This integration allows customers to easily discover, purchase, and deploy Forethought’s agentic customer experience (CX) system directly from their AWS accounts, accelerating the development of AI agents and agentic workflows. "By offering Forethought in AWS Marketplace, we’re providing customers with a streamlined way to access our agentic CX platform, helping them buy and deploy agent solutions faster and more efficiently," said Sami Ghoche, co-founder and CEO of Forethought. Forethought enables organizations to deploy AI agents across multiple channels including chat, email, voice, and SMS. Its platform supports various business functions such as customer service, sales, marketing, and account management, bringing intelligence and automation to the entire customer experience. Forethought delivers essential capabilities such as the industry’s first multi-agent, omnichannel AI powered by a proprietary agentic reasoning engine, including multi-channel voice support. These features help customers reduce costs and accelerate resolution times, transforming how businesses engage with their customers. Built as a cloud-native solution on AWS, Forethought ensures high performance, security, and scalability. With the introduction of the AI Agents and Tools category in AWS Marketplace, customers can accelerate procurement processes, reduce vendor evaluation time, and simplify licensing and payment management through centralized AWS accounts. Available as a vendor-hosted SaaS solution, Forethought supports multi-agent orchestration for enterprise CX, allowing customers to subscribe seamlessly via AWS Marketplace.

Frequently Asked Questions (FAQ)

What is Forethought's AI-native platform?

Forethought's AI-native platform is designed for enterprise customer support, leveraging agentic AI to enhance customer experience across multiple channels.

How does Forethought's integration with AWS Marketplace benefit customers?

The integration allows customers to easily discover, purchase, and deploy Forethought's agentic CX system directly from their AWS accounts, simplifying procurement and accelerating the deployment of AI agents.

What channels does Forethought's platform support for AI agents?

Forethought's platform supports AI agents across multiple channels, including chat, email, voice, and SMS.

What business functions can be enhanced by Forethought's platform?

The platform can enhance customer service, sales, marketing, and account management by integrating intelligence and automation into the entire customer experience.

What are the key capabilities of Forethought's AI platform?

Key capabilities include a multi-agent, omnichannel AI powered by a proprietary agentic reasoning engine, and multi-channel voice support, aimed at reducing costs and accelerating resolution times.

How does Forethought ensure performance and security?

As a cloud-native solution built on AWS, Forethought ensures high performance, security, and scalability.

Crypto Market AI's Take

This announcement highlights the growing trend of AI solutions becoming more accessible and integrated into major cloud marketplaces. For businesses looking to enhance their customer support through AI, the availability of platforms like Forethought on AWS Marketplace signifies a move towards easier adoption and deployment. This aligns with the broader trend in the digital asset space where AI is increasingly being used for market analysis, trading automation, and providing intelligent insights. As AI continues to mature, we anticipate seeing more specialized AI solutions catering to specific industry needs, further driving innovation and efficiency across various sectors, including the burgeoning world of cryptocurrency.

Forethought Is Now Available in the New AWS Marketplace AI Agents and Tools Category