Innovaccer Launches Comet: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access

Innovaccer Inc., a leading healthcare AI company, announced the launch of Comet, an AI-powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, Comet™ integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime through their preferred channel without the frustration of waiting on holds or callbacks, while access center teams work more efficiently with intelligent tools that augment decision-making and automate work. As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, Comet™ delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web, and SMS channels.

“Comet™ is not a chatbot upgrade. It’s the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen,” said Abhinav Shashank, cofounder and CEO at Innovaccer. “We built it to tackle the chaos of today’s call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.”

Key Features of Comet™

• Omnichannel AI Agents: Manage routine patient interactions including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access.
• AI Copilots for Live Agents: Provide patient-level personalized AI insights, real-time guidance, next best actions, complete post-call documentation, and generate automated call summaries and transcripts, helping reduce average call handle time by up to 38%.
• Referral AI Copilot: Automates referral intake, insurance verification, and fast-tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage.
• Unified Agent Interface: Centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently.
• Pre-built Healthcare Workflows and Plug-and-Play EHR Integrations: Enable rapid deployment in under 90 days, with flexibility to scale across departments and service lines.

Early Impact and Results

Early implementations of Comet™ have shown promising measurable impact for healthcare organizations. According to internal assessments, health systems using Comet™ have reported:
• Over 30% increase in appointment and referral conversions.
• More than 70% of interactions are now automated.
• Staff performance improved by approximately 38%.
• Significant reduction in call resolution time.
• Time-to-Value achieved in under 90 days.
These results reinforce Comet’s potential to address longstanding challenges in patient access such as long wait times, staff overload, high cost per interaction, and missed revenue opportunities. It helps healthcare organizations transition toward intelligent, scalable, and patient-centered access models.

---

Frequently Asked Questions (FAQ)

About Comet™ and AI Agents in Healthcare

Q: What is Innovaccer's Comet™? A: Comet™ is an AI-powered Access Center solution launched by Innovaccer Inc. It aims to transform traditional healthcare call centers into intelligent, 24/7 digital front doors for patient care. Q: How does Comet™ improve patient access? A: Comet™ enhances patient access by providing always-on, omnichannel AI agents that handle scheduling, FAQs, and eligibility checks across various channels, reducing wait times and improving patient engagement. Q: What are AI Copilots in the context of Comet™? A: AI Copilots are tools within Comet™ that provide live agents with real-time patient insights, guidance, and automation for tasks like documentation and call summaries, boosting agent efficiency. Q: What is the "Referral AI Copilot"? A: The Referral AI Copilot automates the referral process, including intake and insurance verification, leveraging bidirectional EHR integration for faster scheduling and reduced revenue leakage. Q: How quickly can Comet™ be implemented? A: Comet™ is designed for rapid deployment, with pre-built healthcare workflows and plug-and-play EHR integrations enabling implementation in under 90 days. Q: What kind of impact has Comet™ shown in early implementations? A: Early users have reported a over 30% increase in appointment and referral conversions, more than 70% automation of interactions, and an approximate 38% improvement in staff performance.

Operational Benefits and Efficiency

Q: How does Comet™ address staffing shortages in healthcare access centers? A: By automating routine tasks and augmenting agents with AI copilots, Comet™ allows access center teams to operate more efficiently, helping to manage workloads despite staffing shortages. Q: How does Comet™ reduce administrative burnout for staff? A: Comet™ eases administrative burnout by automating repetitive tasks, providing intelligent tools for decision-making, and streamlining workflows, allowing staff to focus on more complex patient needs. Q: What are the key benefits of the Unified Agent Interface? A: The Unified Agent Interface centralizes critical tools and data, providing staff with a single view to manage patient interactions more efficiently. Q: How does Comet™ improve patient experience? A: Patients benefit from the ability to engage through their preferred channels (voice, web, SMS) anytime, without the frustration of long hold times or callbacks, leading to more timely and personalized care.

Crypto Market AI's Take

Innovaccer's launch of Comet™ signifies a significant advancement in leveraging AI for critical patient access operations within the healthcare sector. This mirrors the broader trend we're observing across industries, including finance, where AI-driven agents and copilots are revolutionizing customer service, operational efficiency, and data analysis. Much like how AI agents can optimize trading strategies and provide market insights in the crypto space, Comet™'s AI copilots offer healthcare professionals real-time, intelligent support. This move highlights the increasing reliance on AI to tackle complex operational challenges, improve user experience, and drive significant performance gains. For businesses looking to harness the power of AI for efficiency, exploring how AI agents are transforming various sectors can provide valuable insights, similar to how our platform analyzes the evolving landscape of artificial intelligence in financial markets.

More to Read:

• AI Agents: Capabilities, Risks, and Growing Role
• AI Driven Crypto Trading Tools Reshape Market Strategies in 2025
• The Role of AI in Personalized Financial Planning

---

Originally published at AiThority on Jul 30, 2025