Innovaccer Launches Comet: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access

Innovaccer Inc., a prominent healthcare AI company, has launched Comet, an AI-powered Access Center solution designed to revolutionize healthcare patient access. This innovative solution transforms traditional call centers into intelligent, 24/7 digital front doors for care. Comet addresses long-standing operational inefficiencies by integrating omnichannel AI agents, bidirectional EMR connectivity, and real-time AI copilots. These features streamline patient scheduling, significantly reduce hold times, and alleviate administrative burdens on healthcare staff. Patients can now engage with healthcare providers at any time, through their preferred communication channel, without the frustration of long waits or callbacks. Concurrently, access center teams benefit from intelligent tools that enhance decision-making and automate routine tasks, leading to increased efficiency. In the face of healthcare system challenges like staffing shortages, rising patient expectations, and revenue loss due to inefficient access workflows, Comet offers a unified solution. It automates routine interactions, empowers agents with AI copilots, and ensures timely, personalized patient care across voice, web, and SMS channels. Abhinav Shashank, cofounder and CEO at Innovaccer, emphasized the transformative nature of Comet: “Comet is not a chatbot upgrade. It’s the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen. We built it to tackle the chaos of today’s call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.”

Key Features of Comet

• Omnichannel AI Agents: Manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS. This feature ensures instant, 24/7 patient access and reduces overall call volumes.
• AI Copilots for Live Agents: Provide patient-specific AI insights, real-time guidance, next best actions, and automate post-call documentation, call summaries, and transcripts. This can reduce average call handle time by up to 38%.
• Referral AI Copilot: Automates referral intake, insurance verification, and expedites referral processing across multiple channels. Its built-in bidirectional EHR integration ensures faster scheduling and minimizes revenue leakage.
• Unified Agent Interface: Consolidates critical tools and data into a single view, enabling staff to manage patient interactions efficiently.
• Pre-built Healthcare Workflows and Plug-and-Play EHR Integrations: Facilitate rapid deployment, often in under 90 days, with the flexibility to scale across departments and service lines.

Early Impact and Results

Early adopters of Comet have reported substantial measurable improvements. Internal assessments indicate:
• Over a 30% increase in appointment and referral conversions.
• Automation of over 70% of patient interactions.
• An approximate 38% boost in staff performance.
• A significant reduction in call resolution times.
• Achieved time-to-value in under 90 days.
These outcomes demonstrate Comet's effectiveness in addressing persistent patient access challenges such as long wait times, staff overload, high interaction costs, and missed revenue opportunities. The solution supports healthcare organizations in adopting intelligent, scalable, and patient-centered access models.

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Originally published at AiThority on July 30, 2025.

FAQ

About Comet

Q: What is Innovaccer's Comet solution? A: Comet is an AI-powered Access Center solution developed by Innovaccer Inc. that aims to transform traditional healthcare call centers into intelligent, digital front doors for patient access. Q: What problems does Comet aim to solve in healthcare access? A: Comet addresses operational inefficiencies in patient access, including long wait times, staff burnout due to administrative tasks, staffing shortages, rising patient expectations, and revenue leakage from broken access workflows. Q: How does Comet improve patient experience? A: Patients can engage with healthcare providers 24/7 through their preferred channels (voice, web, SMS) without long hold times or the need for callbacks, leading to a more convenient and less frustrating experience. Q: What kind of AI technology does Comet utilize? A: Comet utilizes omnichannel AI agents for routine interactions, real-time AI copilots to assist live agents, and AI specifically for referral management.

Key Features and Benefits

Q: What are "AI Copilots for Live Agents"? A: These are AI tools that provide live agents with patient-specific insights, real-time guidance, suggestions for next best actions, and automate post-call tasks like documentation and summarization, thereby increasing agent efficiency. Q: How does the Referral AI Copilot work? A: It automates the process of referral intake and insurance verification, and helps fast-track referral processing across different channels. Its integration with EHR systems ensures quicker scheduling. Q: What is the benefit of the Unified Agent Interface? A: This interface centralizes all necessary tools and patient data, providing access center staff with a single point of access to manage interactions more effectively. Q: How quickly can Comet be implemented? A: Comet is designed for rapid deployment, often achievable in under 90 days, thanks to pre-built healthcare workflows and plug-and-play EHR integrations.

Impact and Results

Q: What are some of the reported early impacts of Comet? A: Early implementations have shown over a 30% increase in appointment and referral conversions, automation of over 70% of interactions, and up to a 38% boost in staff performance. Q: Can Comet help reduce administrative burden on staff? A: Yes, by automating routine tasks and providing AI copilots, Comet aims to ease administrative burnout and improve staff efficiency.

Crypto Market AI's Take.

Innovaccer's launch of Comet highlights a significant trend in the application of AI within the healthcare sector, mirroring advancements seen in other industries, including finance and customer service. The integration of AI agents for patient interaction and administrative tasks showcases how advanced technology can optimize operational efficiency and improve user experience. This move by Innovaccer aligns with the broader industry's embrace of AI-driven solutions to manage complex workflows and data. At Crypto Market AI, we observe a similar drive towards intelligent automation and enhanced data analysis, particularly in the realm of AI-powered crypto trading bots. The principles of streamlining operations, reducing human error, and providing personalized, on-demand services are common across both healthcare access and financial markets. For healthcare systems, this means better patient engagement; for financial markets, it translates to more efficient and data-driven trading strategies, as detailed in our insights on AI analysts for strategic crypto portfolios.

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