Intelo.ai and Fluent Commerce Announce Strategic Partnership to Revolutionize Order Management with Advanced AI Agents

Intelo.ai, a leader in AI-powered optimization, and Fluent Commerce, a global provider of industry-leading order management systems (OMS), have announced a strategic partnership to integrate Intelo.ai's advanced AI agents with Fluent Commerce's robust order management platform, Fluent Order Management. This collaboration aims to empower businesses with unprecedented efficiency, cost savings, and improved customer satisfaction in fulfillment operations. The partnership leverages Intelo.ai's cutting-edge AI agents to enhance Fluent Commerce's OMS, addressing critical challenges faced by retailers and brands in today's complex supply chain environment. The initial integration focuses on four key areas:

• Shipment Consolidation: The Shipment Consolidator Agent reduces split-shipment rates from around 17% to below 10%, leading to significant freight cost savings, reduced customer frustration, and a smaller carbon footprint. It simulates ideal single-box fulfillment, quantifies differences, and generates placement actions such as moving inventory between distribution centers and stores to prevent forecast splits.
• Fulfillment Distance Optimization: The Fulfillment Distance Optimizer Agent minimizes average shipping distances and zone-based carrier fees while preserving delivery speed. It ranks SKUs and locations with the highest distance penalties, runs micro-simulations to reposition just-in-time safety stock, and outputs an Inventory Placement Plan.
• SLA Guardianship: The SLA Guardian Agent proactively prevents late shipments by identifying and temporarily pausing under-performing nodes before service level agreements (SLAs) are breached. It streams fulfillment events, calculates throughput deviations, and can automatically adjust network configurations in Fluent Order Management, while notifying users of changes and estimated restoration times.
• Dynamic Buffer Curation: The Dynamic Buffer Curator Agent continuously fine-tunes minimum/maximum stock levels, safety stock, and display-only quantities per item-location. This reduces stock-outs and minimizes stale inventory by optimizing inventory levels based on expected demand and service-level costs.
Jeff Fish, Co-CEO at Intelo.ai, stated, "Our partnership with Fluent Commerce represents a significant leap forward in intelligent order management. By connecting our AI agents directly into Fluent's industry-leading OMS, we are providing businesses with real-time, actionable insights and automated capabilities that will transform their fulfillment operations, leading to substantial cost savings and improved customer experiences." Nicola Kinsella, Chief Strategy Officer at Fluent Commerce, added, "We are thrilled to partner with Intelo.ai to bring these advanced AI capabilities to our customers. This collaboration underscores our commitment to providing the most innovative, AI-powered order management solutions on the market. The integration of Intelo.ai's agents will empower our customers to make smarter, more proactive decisions, ultimately driving greater efficiency and profitability." The integrated solution supports both "recommend-mode," where alerts and ROI insights are posted to platforms like Slack and Teams, and "auto-mode," which can trigger transfer orders directly in Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) systems.

About Intelo.ai

Intelo.ai delivers AI-powered solutions that reduce labor costs and boost operational efficiency. Their AI Agents are designed to solve business problems by driving efficiency, accuracy, and growth, freeing teams to focus on innovation and customer excellence.

About Fluent Commerce

Fluent Commerce is a global software company specializing in inventory availability data management and distributed order management (DOM) for commerce. Fluent Order Management offers real-time inventory visibility, order orchestration, fulfillment optimization, in-store pick and pack, customer service, and reporting. Clients include JD Sports, L'Oréal, Prada Group, ALDO Group, LVMH, Dulux, and Kingfisher. More information is available at fluentcommerce.com.

Contact

• Meru Rattehalli, Head of Partnerships, Intelo.ai, meru@intelo.ai
• Chad Hooker, SVP Global Channel & Alliances, Fluent Commerce, chad.hooker@fluentcommerce.com

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Source: Intelo.ai and Fluent Commerce Announce Strategic Partnership on August 12, 2025

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Frequently Asked Questions (FAQ)

About the Partnership and AI Agents

Q: What is the main goal of the partnership between Intelo.ai and Fluent Commerce? A: The primary goal is to revolutionize order management by integrating Intelo.ai's advanced AI agents with Fluent Commerce's order management system, aiming for increased efficiency, cost savings, and improved customer satisfaction in fulfillment operations. Q: What specific challenges does this partnership address for retailers and brands? A: The partnership addresses critical challenges in today's complex supply chain environment, including shipment consolidation, fulfillment distance optimization, SLA adherence, and dynamic inventory management. Q: What are AI agents in the context of this partnership? A: AI agents are sophisticated AI programs designed by Intelo.ai that leverage machine learning to analyze data, simulate scenarios, and automate complex business processes within the order management workflow. Q: How can businesses benefit from this integration? A: Businesses can expect significant benefits such as reduced freight costs, minimized split shipments, optimized shipping distances, proactive prevention of late shipments, reduced stock-outs, and minimized stale inventory. Q: In what modes does the integrated solution operate? A: The integrated solution supports two modes: "recommend-mode," which provides alerts and insights through platforms like Slack and Teams, and "auto-mode," which can directly trigger actions like transfer orders in WMS or ERP systems.

Specific AI Agent Functions

Q: How does the Shipment Consolidator Agent improve efficiency? A: It reduces split-shipment rates by simulating single-box fulfillment and suggesting inventory movements between distribution centers and stores to prevent forecast splits, thereby saving freight costs and reducing customer frustration. Q: What is the primary function of the Fulfillment Distance Optimizer Agent? A: This agent minimizes average shipping distances and carrier fees by identifying SKUs and locations with high distance penalties and generating an Inventory Placement Plan to optimize stock positioning. Q: How does the SLA Guardian Agent ensure service level agreements are met? A: It proactively identifies under-performing fulfillment nodes and can pause them before SLAs are breached, automatically adjusting network configurations and notifying users of changes. Q: What problem does the Dynamic Buffer Curator Agent solve? A: It optimizes inventory levels by continuously fine-tuning stock levels (minimum/maximum, safety stock, display-only) based on demand and service-level costs, aiming to reduce stock-outs and stale inventory.

Crypto Market AI's Take

This strategic partnership between Intelo.ai and Fluent Commerce highlights a significant trend in modern commerce: the deep integration of Artificial Intelligence into core operational systems. As businesses navigate increasingly complex global supply chains, the demand for intelligent automation to drive efficiency and reduce costs is paramount. Our platform, Crypto Market AI, focuses on similar principles of leveraging advanced AI for market intelligence and trading automation. Just as Intelo.ai's agents optimize order management, our AI-driven tools aim to provide traders with predictive analytics and automated strategies. This collaboration underscores the growing importance of AI-powered solutions in streamlining operations and delivering a competitive edge across various industries, including finance and retail.

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