July 27, 2025
5 min read
Bob Ambrogi
Ken Crutchfield explores how agentic AI can transform legal work but stresses the critical need for human oversight and governance.
OpenAI has introduced a groundbreaking advancement: ChatGPT Agent can now autonomously access calendars, interact with external systems, and perform tasks on behalf of users.
For legal professionals, this development signals a future where AI goes beyond answering queries to actively managing workflows, submitting court filings, and orchestrating complex legal processes.
However, this evolution raises a crucial question: Are law firms and legal departments ready for AI that acts independently rather than merely assisting?
In his insightful column for LawNext, Ken Crutchfield cuts through the hype surrounding "agentic AI" to examine its real implications for the legal field. He emphasizes that while semi-autonomous AI agents hold transformative potential, their success hinges entirely on effective supervision, governance, and human oversight.
Crutchfield, principal of Spring Forward Consulting and former executive at LexisNexis, Thomson Reuters, and Wolters Kluwer, addresses the practical challenges legal innovators face today:
- How to harness AI agents’ power while managing cybersecurity risks
- What essential guardrails must be in place
- Why some existing legal processes may still outperform cutting-edge AI solutions in accuracy As the legal industry navigates the balance between innovation and risk management, Crutchfield offers concrete guidance, including:
- Mandating human oversight for all AI agent-driven workflows
- Expanding AI governance frameworks to cover new agentic capabilities His analysis serves as a timely reminder that while agentic AI can revolutionize legal practice, human supervision remains indispensable to ensure ethical, accurate, and secure outcomes. Read the full analysis by Ken Crutchfield on LawNext. Source: Originally published at LawNext on July 25, 2025.
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