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Kiwi.com eyes agentic AI future with new booking technology
agentic-ai

Kiwi.com eyes agentic AI future with new booking technology

Kiwi.com debuts AI-powered flight booking via the first Model Context Protocol server, enabling seamless agentic AI travel planning.

August 11, 2025
5 min read
jovankr@diplomacy.edu
Kiwi.com has unveiled an AI-powered system that enables direct airline bookings by partnering with AIpic to launch the industry’s first Model Context Protocol (MCP) server. This innovative technology connects flight inventory directly with major AI platforms, revolutionizing how users search and book flights. The Model Context Protocol (MCP) is an open standard often described as a ‘USB-C for AI’. It allows large language models to access real-time services beyond their pre-trained data. Through MCP, AI agents can autonomously search and book flights on behalf of users, providing a more intuitive and efficient travel planning experience. Kiwi.com highlights that this technology positions the company to capture the growing demand as consumers increasingly use AI platforms such as ChatGPT, Claude, and Microsoft Copilot to plan their travel. Industry experts predict that agentic AI systems will soon become the dominant interface for online services. With MCP integration, users can request flights using natural language, specifying details such as travel dates, destinations, number of passengers, and cabin preferences. The AI agent then accesses Kiwi.com’s inventory and returns curated flight options in the user’s preferred currency and time zone, complete with an instant booking link. Kiwi.com views this integration as a new distribution channel and a potential model for other online travel agencies. It reflects the company’s adaptation to changing consumer search and booking behaviors driven by AI advancements.
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Frequently Asked Questions (FAQ)

About the Technology

Q: What is the Model Context Protocol (MCP)? A: The Model Context Protocol (MCP) is an open standard, likened to a "USB-C for AI," that allows large language models to access real-time services beyond their pre-trained data. Q: How does Kiwi.com's new system work? A: The system uses AI agents that, via MCP, can autonomously search and book flights by accessing Kiwi.com's inventory using natural language requests from users. Q: What are "agentic AI systems"? A: Agentic AI systems are AI systems that can autonomously perform tasks, such as searching and booking flights on behalf of users, acting as digital agents.

Benefits and Applications

Q: What is the main benefit of this new booking technology? A: It offers a more intuitive and efficient travel planning experience by allowing natural language searches and instant booking links. Q: How does this technology position Kiwi.com in the market? A: It positions Kiwi.com to capture the increasing demand for AI-powered travel planning and acts as a new distribution channel, potentially serving as a model for other online travel agencies. Q: What types of AI platforms are currently using this technology? A: Platforms like ChatGPT, Claude, and Microsoft Copilot are mentioned as examples of AI platforms that consumers are using for travel planning.

Crypto Market AI's Take

The integration of AI-powered booking systems like Kiwi.com's signifies a broader trend of AI agents becoming integral to service delivery across various industries, including finance. At Crypto Market AI, we focus on how AI is transforming financial markets through advanced analytics and automated trading. Our AI agents and trading bots provide similar autonomous capabilities for navigating the complexities of cryptocurrency markets. Understanding how protocols like MCP enable AI to access real-time data is crucial, much like our platform leverages sophisticated AI models to analyze market trends and execute trades. As agentic AI becomes more prevalent, its application in finance will likely expand, offering more streamlined and intelligent solutions for investors and traders.

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Source: Kiwi.com eyes agentic AI future with new booking technology