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Kiwi.com eyes agentic AI future with new booking technology
travel-tech

Kiwi.com eyes agentic AI future with new booking technology

Kiwi.com debuts AI-powered direct flight booking via the industry-first Model Context Protocol server, revolutionizing travel planning with agentic AI.

August 11, 2025
5 min read
jovankr@diplomacy.edu
Kiwi.com has unveiled an AI-powered system enabling direct airline bookings by partnering with AIpic to launch the industry’s first Model Context Protocol (MCP) server. This innovative technology connects flight inventory directly with major AI platforms, allowing users to book flights seamlessly through AI agents. MCP is an open standard often described as a ‘USB-C for AI’. It enables large language models to access real-time services beyond their pre-trained data. This capability allows AI agents to search and book flights on behalf of users, enhancing convenience and efficiency. Kiwi.com highlights that this technology positions the company to capture the growing demand as consumers increasingly use AI platforms such as ChatGPT, Claude, and Microsoft Copilot to plan their travel. Experts predict that agentic AI systems will soon become the dominant interface for online services. With MCP integration, users can request flights using natural language, specifying details such as dates, destinations, number of passengers, and cabin preferences. The AI agent then accesses Kiwi.com’s inventory and returns curated results in the user’s preferred currency and time zone, along with an instant booking link. Kiwi.com views this integration as a new distribution channel and a potential model for other online travel agencies. It reflects the company’s adaptation to evolving search and booking behaviors driven by AI advancements. Would you like to learn more about AI, technology, and digital diplomacy? If so, ask our Diplo chatbot!

Frequently Asked Questions (FAQ)

What is the Model Context Protocol (MCP)?

The Model Context Protocol (MCP) is an open standard that functions similarly to a 'USB-C for AI.' It allows large language models to access real-time services beyond their pre-trained data.

How does Kiwi.com's AI booking system work?

Users can interact with an AI agent using natural language, specifying their travel details such as dates, destinations, and number of passengers. The AI agent then uses Kiwi.com's inventory to find and present curated flight options, including booking links.

What is the significance of this partnership for Kiwi.com?

This integration positions Kiwi.com to capitalize on the increasing use of AI platforms for travel planning and booking. It also offers a new distribution channel that could serve as a model for other online travel agencies.

What are the benefits for users?

Users can book flights more conveniently and efficiently by using natural language commands through AI agents, receiving results in their preferred currency and time zone.

Crypto Market AI's Take

Kiwi.com's adoption of AI for direct booking through its MCP server integration is a significant step in the evolution of travel technology. This move mirrors the broader trend across industries where AI agents are becoming crucial interfaces for accessing services. At Crypto Market AI, we explore the intersection of AI and finance, recognizing how AI agents are revolutionizing tasks from market analysis to automated trading strategies. This integration in the travel sector underscores the potential for AI agents to streamline complex processes and enhance user experience across various domains. We are constantly monitoring advancements in AI agents and their impact on different market sectors, as showcased in our comprehensive coverage of AI agents. Understanding how these technologies bridge the gap between user intent and service delivery, like booking flights, is key to navigating the future.

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Source: Originally published at Digital Watch Observatory on 11 August 2025.