SoundHound AI and AVANT Partner to Accelerate Enterprise AI Agent Adoption
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, has announced a strategic partnership with AVANT Communications, the nation’s premier Technology Services Distributor (TSD) and leader in IT decision-making. This collaboration enables AVANT’s extensive network of Trusted Advisors to offer SoundHound’s Amelia 7.0 AI agent platform and Autonomics platform, empowering clients to deploy advanced AI agents that automate customer service and business operations at scale.
AVANT is renowned for supporting its Trusted Advisors in navigating the evolving technology landscape through its Pathfinder decision-making platform and industry-leading research. This partnership aims to accelerate the adoption of SoundHound’s AI technology across various industries including financial services, insurance, retail, healthcare, and more.
Andrew Pryfogle, Head of CX and AI & Global Education Lead at AVANT, stated, "Our Trusted Advisors are constantly seeking transformational technologies that drive efficiency and elevate customer experiences. SoundHound’s AI capabilities stand out in both innovation and enterprise readiness. This partnership empowers our Trusted Advisors to deliver cutting-edge AI solutions that streamline operations and set new standards for intelligent customer engagement across industries. We’re thrilled to have them joining our portfolio."
Steve Plunkett, Vice President, Global Partnerships and Channel Sales at SoundHound AI, added, "AVANT has built a powerful ecosystem for IT decision-making. By bringing SoundHound’s technology to AVANT’s Trusted Advisors, we’re scaling access to powerful AI agents and enabling smarter, more efficient customer engagement across industries."
The Amelia platform is designed to manage complex customer interactions by coordinating multiple specialized AI agents to handle inquiries, perform specific functions, and resolve issues through both voice and text without human intervention. Amelia’s AI agents feature industry-leading automatic speech recognition (ASR), enabling natural conversational interactions.
Amelia 7.0 leverages the reasoning and planning capabilities of large language models (LLMs) while allowing businesses to define specific knowledge and functions for appropriate responses. It also offers a library of business-ready presets to automate common tasks such as password resets and reorders. Users can seamlessly toggle between programmed actions, deterministic flows, and third-party integrations to complete complex, multi-stage processes.
SoundHound AI’s Autonomics platform delivers comprehensive AI-driven orchestration of IT systems through a unified interface, surpassing typical AI Ops functionalities. Recently recognized as an Exemplary provider in ISG’s 2025 AIOps Buyers Guide, this end-to-end automation solution enables IT teams to maximize their existing technology stack and focus on higher-value work.
Source: SoundHound AI, AVANT Partner to Expand AI Agents in Enterprise
FAQ
What is the Amelia platform designed to do?
The Amelia platform is designed to manage complex customer interactions by coordinating multiple specialized AI agents to handle inquiries, perform specific functions, and resolve issues through both voice and text without human intervention.
What capabilities does Amelia 7.0 leverage?
Amelia 7.0 leverages the reasoning and planning capabilities of large language models (LLMs) while allowing businesses to define specific knowledge and functions for appropriate responses.
How does SoundHound AI’s Autonomics platform benefit IT teams?
SoundHound AI’s Autonomics platform delivers comprehensive AI-driven orchestration of IT systems through a unified interface, surpassing typical AI Ops functionalities, which enables IT teams to maximize their existing technology stack and focus on higher-value work.
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