Walmart Bets Big on AI, Says ‘Super Agents’ Will Do It All
BENTONVILLE, Ark.—Walmart is rolling out a new line of “super agents” powered by agentic artificial intelligence to assist both customers and employees.
According to Reuters, the retail giant announced Thursday at an event in New York that these AI tools will soon become the primary way people interact with the company, PYMNTS reported.
“Agents can help automate and simplify pretty much everything that we do,” Walmart Chief Technology Officer Suresh Kumar said, adding the company decided to debut the agents now because “customers are ready, they are using AI in pretty much everything they do.”
Walmart says its new AI “super agents” will become the central hub for every interaction customers, employees, sellers, and suppliers have with the company, effectively replacing many of its current AI tools. Walmart is betting big on AI to drive its digital expansion, with a goal of having eCommerce account for half of its sales within five years, PYMNTS said, citing the Reuters report.
In June, Walmart introduced “Sparky,” an AI shopping assistant that offers personalized product recommendations and budgeting tips based on a customer’s purchase history. The new “super agent” version of Sparky will go further—handling tasks like reordering items, planning events, and even using computer vision to scan a customer’s fridge and suggest recipes.
PYMNTS noted that also in the works is an “Associate” super-agent to let workers do things like submit applications for parental leave or let merchants access sales data. There’s also “Marty,” an agent designed for sellers, suppliers, and advertisers, and one for developers to build future AI tools.
The Reuters report added that Walmart declined to say whether the new agents would replace jobs.
Source: Walmart Bets Big On AI, Says ‘Super Agents’ Will Do It All
Frequently Asked Questions
What are Walmart's AI super agents?
Walmart's AI super agents are advanced artificial intelligence tools designed to automate and enhance interactions with customers and employees. They include features for recommending products, managing tasks, and even suggesting recipes using computer vision.
How do AI super agents benefit Walmart's employees?
AI super agents assist employees by automating routine tasks, like submitting applications for parental leave or accessing sales data. This allows employees to focus on more complex and engaging work.
What is Sparky?
Sparky is an AI shopping assistant introduced by Walmart that provides personalized product recommendations and budgeting tips based on a customer's purchase history.
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