Walmart’s Simplifying Shopping & Operations With AI ‘Super Agents’

Walmart is revamping how artificial intelligence supports its business by replacing dozens of standalone AI tools with four integrated “super agents” aimed at enhancing the experience for customers, employees, engineers, and suppliers. After deploying numerous AI agents across different platforms and use cases, the retail giant found the structure had grown overly complex for end users. In response, Walmart is centralizing these agents into fewer, multifunctional systems to make navigation more intuitive and efficient. Walmart’s Chief Technology Officer and Chief Development Officer, Suresh Kumar, told The Wall Street Journal, “It became very clear that we could dramatically simplify. If I have an agent that helps you with your payroll and I have a different agent that helps you with identifying merchandising trends, you shouldn’t have to remember that and switch between those two.” Rather than requiring users to toggle between multiple tools, each group — customers, associates, engineers, and suppliers — will now use a single AI assistant designed to handle a broad set of needs by tapping into multiple back-end capabilities.

Meet Walmart’s Four Super Agents

Sparky (customer agent) helps shoppers with product recommendations, reviews, and eventually event planning and reordering. This agent is live.
Marty (supplier agent) will assist suppliers with inventory analytics and even suggest advertising campaigns. This agent is launching soon.
Associate (employee agent) will assist workers with tasks such as replacing lost discount cards or answering benefits-related questions. This agent is expected in 2026.
Engineering agent will assist Walmart employees with routine HR tasks such as replacing lost discount cards or finding answers to benefits-related questions. This agent is set for release next year.